How Should Compensation Be Claimed In Consumer Cases?

Answer:

Claims for compensation in consumer cases should be realistic and properly documented. Consumer can claim refund of money paid, interest, mental harassment compensation, financial losses suffered, litigation cost, repair expenses, replacement value, cost of delay, or any other relief as per facts. However, compensation must not be claimed arbitrarily at high amounts without justification. Exaggerated compensation demands reflect poorly on the complaint.

If a consumer suffered from builder delay, he can claim refund of the amount paid along with interest, compensation for the delay, rent paid during delay period, mental harassment, and litigation cost. In insurance disputes, he can claim policy amount, interest, compensation for causing delay, and cost. If the goods were defective, the consumer can claim replacement value, refund, repair expenses, and compensation for the loss caused by defective product.

The complaint should narrate how this amount has been calculated. Payment receipts, bank statements, invoice/bill of product or services, repair estimate, rent receipts, medical bills, or expert reports can be attached to support the claim. If mental harassment compensation is sought, then facts should demonstrate inconvenience caused to consumer, need to follow-up repeatedly, denial of service, or misconduct of opposite party.

Advocate BK Singh and LEGAL365 ensure clients understand appropriate claim drafting. Reasonable compensation claim should have persuasive argument, should not be bloated, and should show actual loss suffered along with legal basis and fairness. Forum take exaggerated compensation claims lightly when consumer fails to show reasonableness, documentary evidence, and direct link to the grievance.