Question
Q: What are RBI rules for loan recovery agents?
Answer
A: Lenders regulated by the RBI must make sure that agents only call during allowed hours, use the phone numbers they were given, show ID, don't use abusive language, and don't tell people who aren't involved about your default. You can tell the bank/NBFC and the RBI Ombudsman about serious violations..
By Advocate BK Singh
(Delhi High Court)
